Privacy policy

Who we are

Tulsi SoftTech is a website and web app development studio in Chhatrapati Sambhaji Nagar (Aurangabad), Maharashtra, India. We decide how the details you send us are used, so under India’s Digital Personal Data Protection Act, 2023 we are the data fiduciary for them.

For anything on this page, write to contact@tulsisofttech.com or call or WhatsApp +91 70207 99136.

What we collect

Only what you type and send us, from the enquiry form, the chat assistant or the quote builder on this site:

• your name;
• a phone or WhatsApp number, an email address, or both;
• if you choose to add them: your business name, your city, what you need built, when you need it, a budget range and a message;
• which of the three you used, and the date and time you sent it.

If you book a call on this site, we also collect:

• your name and email address, and the time you chose;
• if you choose to add them: a phone number, your business name and what you would like to talk about;
• your time zone, as your browser reports it, so that emails show the call in your own time.

Apart from counting visits (below), we collect nothing you have not typed. If you email, call or WhatsApp us instead, we receive what you send that way.

Counting visits

To learn which pages people read, we count visits with Cloudflare Web Analytics. It sets no cookies and stores nothing in your browser. For each page view it notes the page, the site that linked to it, the type of browser and device, the country, and how quickly the page loaded. We see only totals, it does not tell us who you are, and it does not follow you to other websites.

What we do not do

• This website sets no cookies of its own and uses no advertising or tracking tools.
• The chat assistant runs in your browser. What you type in it is not sent to us, or to any AI service, unless you choose to send it as an enquiry.
• We never sell your details, and never add you to a marketing list.

Cloudflare, which delivers this website, may set a strictly necessary security cookie to protect the site from attacks. It is not used to track you.

Why we use it

To read your enquiry, reply to it, hold the call you booked, talk it through with you and send you a quote. If you become a client, we also use your details to deliver and support the project we agree on. Nothing else.

You give us these details yourself, so that we can reply. You can withdraw that consent at any time, as easily as you gave it: one email or message is enough, and we then stop using your details and delete them. Withdrawing does not affect what we did before you asked.

Who handles it for us

A few services carry and store your details on our behalf. They act only on our instructions and may not use your details for anything of their own:

• Cloudflare delivers this website, counts its visits (Web Analytics, above) and forwards email sent to our address to our inbox.
• Render runs the small server, in Singapore, that receives enquiries from this site.
• MongoDB Atlas stores enquiries in a database in Mumbai, India.
• Resend delivers each enquiry to our inbox by email, and sends the confirmation and reminder emails for a booked call.
• Google hosts that inbox (Gmail), where enquiry emails and our replies are kept.
• Google Calendar and Google Meet hold a booked call: the calendar entry with your details, the invite Google emails you, and the video call itself.
• WhatsApp (Meta) carries your messages, only if you choose to message us there.

Some of these process data outside India, which the Act allows. We do not share your details with anyone else unless the law requires us to.

To stop the enquiry form and the booking from being flooded with spam, our server counts how many requests arrive from one internet address. That address is held only in memory, for a few minutes, and never stored.

How long we keep it

• Enquiries are deleted from our database automatically 12 months after they arrive.
• Booked calls are deleted from our calendar within 12 months of the call, unless you become a client.
• Emails about an enquiry are deleted from our inbox within 12 months of our last conversation, unless you become a client.
• If you become a client, we keep your details while we work together and support the project, and afterwards only for as long as the law requires, for example for invoices and tax records.

You can ask us to delete your details sooner, at any time.

Your rights

You can ask us to:

• tell you what details we hold about you, what we did with them and who handled them for us;
• correct, complete or update them;
• delete them;
• stop using them (withdraw your consent);
• let someone you nominate act for you if you die or cannot act yourself.

Write to contact@tulsisofttech.com, or call or WhatsApp+91 70207 99136. We may ask you to confirm it is you, and we reply within 30 days.

If you are unhappy with how we handled your details, tell us first and we will put it right. If our answer does not resolve it, you can complain to the Data Protection Board of India.

Keeping it safe

Everything travels over encrypted connections (HTTPS). The enquiry database can be reached only by our own server, through an account limited to that one database, and by us. We never ask for passwords or payment details through this site. If a breach ever affected your details, we would tell you and the Data Protection Board of India, as the law requires.

Children

This site is for businesses and is not meant for anyone under 18. If you believe a child has sent us their details, tell us and we will delete them.

Changes to this policy

If we change how we handle your details, we update this page and the date at the top. If a change affects details we already hold, we will tell you before it applies.